Help

Products

• My product is faulty

  We aim to only deliver products of the highest quality. However in circumstances where your items arrive faulty, we follow this process:

  1. Email us at [email protected] stating where and how the item is faulty
  2. We will send you prepaid packaging to return the item
  3. We send out your replacement once we receive the item
• My garment doesn't fit

  This issue can usually be resolved by checking the size chart that accompany the products at purchase.

  1. Email us at [email protected] stating what size you do require.
  2. We will send you prepaid packaging to return the item.
  3. We send out your replacement once we receive the item and have checked its condition.

  In some instances the product may be sold out and we may not be able to provide you with a suitable replacement. We can recommend alternatives or a full refund if this does happen.

• How can I maintain my garments?

  All products will be supplied with general and/or specific instructions to ensure your garment lasts to a high level of quality.

  You can also check our care guides below for general and more specific help.

• Where are your products made?

  We pride ourselves in designing and making our products exclusively in the United Kingdom.

  Some components may be manufactured in different parts of the world, however those elements will be clearly stated, where we look to integrate world-class quality materials.

Care guides

• General instructions

  These are general instructions for different material types that we use. Please consult the product's care label for more specific guides.

  • For stains and marks, blot the spot and do not rub. Rubbing can break the surface of the material or cause it to bobble. Then wash the garment immediately
  • Wash at 30 degrees
  • Wash inside out
  • Iron inside out or using an ironing cloth for materials like wool
  • Use a cashmere comb or an electric de-fuzzer to remove pilling
• Cotton: Jersey

  Easy to care for, cotton is fully machine washable. If worn and treated with care, your garment will last for a long time.

  How to care for this material

  • Wash at 60°C+
  • Use colour safe bleach
  • Tumble dry (on low settings)
  • Iron at higher temperatures
  • Normal wash cycle
  • Use silicone-based fabric softeners where possible
  • Do not spin or remove before spin cycle starts
• Cotton: Wax printed

  Brightly coloured with mesmerizing textures, we recommend cold hand washing garments with these elements to preserve colours and textures.

  Our materials have patterns printed on both sides which is the true sign of a quality wax print.

  How to care for this material

  • Wash at 30°C
  • Do not bleach
  • Do not tumble dry
  • Iron on medium heat
  • Do not dry clean
  • Line/hang dry
  • Iron inside out
  • Do not spin or remove before spin cycle starts
• Wool

  Wools don’t need as much washing as other fibers and will last much longer if spot cleaned between washes where required and aired out to dry.

  While washing, avoiding high temperatures, friction and using a mild detergent will help prevent the wool from pilling and felting.

  How to care for this material

  • Wash at 40°C
  • ½ load capacity
  • Short spin / gentle cycle
  • Do not bleach
  • Do not tumble dry
  • Iron on medium heat
  • Line/hang dry
  • Brush/comb after drying
• Cashmere

  Cashmere is soft, light-weight and durable and is able to keep the wearer very warm. Genuine cashmere fiber creates one of the softest, warmest, most comfortable garments money can buy.

  Treat stains as quickly as possible, with mild detergents and rinse immediately with cold water.

  How to care for this material

  • Wash at 30°C
  • Hand wash without twisting
  • Do not bleach
  • Do not tumble dry
  • Iron on medium heat
  • Line/hang dry
  • Brush/comb after drying
• Leather

  Leather is a durable, long-lasting and versatile natural material. It is created through the tanning of hides and skins of animals, where different tanning methods are used to preserve it against decay and make it pliable or supple when dry.

  • Leave leather to dry at room temperature if it gets wet, avoid direct heat
  • Leave leather to dry in its natural shape
  • If your garments are matching eg. Jacket and trouser; wash at the same time
  • Leather protecter spray can help to maintain the leather
  • Dry clean/specialist leather cleaner

  Any tanning methods we use for our products will be clearly stated. We care about the environment too :)

Size guides

• Mens shirts — UK/US

  S	M	L	XL
  36	38	40	42

  Measurements are displayed in inches

• Mens shirts — EU

  S	M	L	XL
  46	48	50	52

  Measurements are displayed in inches

• Mens shirts — Africa

  S	M	L	XL
  36	38	40	42

  Measurements are displayed in inches

Sales

• How long before I receive my order?

  All garments are made as soon as an order is placed and shipped within 3 weeks subject to availability. Tailored and pre-ordered garments are dispatched as soon as they are available for delivery.

• Returns & exchanges

  The following applies for returned items:

  1. 28 days from customer receiving the item
  2. For refunds/exchanges the garment must be returned how they were received
  3. For returns you will be sent a return invoice

  Valid reasons for return include:

  1. Looks different to the image on the website
  2. Arrived too late
  3. Quality issue/manufacturing problem
  4. Doesn't fit
  5. Not what was ordered

  For exchanges the replacement will be sent out as soon as the original item is received.

• Cancelling/changing orders

  Orders can be cancelled in 2 ways:

  1. If the order has been dispatched, refuse the delivery when you receive it so the product can be sent back to us. We will then refund you upon receiving the returned product.
  2. Send an email to [email protected] quoting your order number and we will cancel the order for you, where you will be fully refunded.
• Where is my order?

  Occasionally post gets delayed. We will send you updates of when your order was placed, when it has been dispatched and the estimated delivery date.

• How long will it take to be refunded?

  Refunds take a few days to be processed. Once we have received and checked the condition of the item, we will refund you, which may take several days to appear in your account.

• How can I make payment?

  We currently accept direct debit, credit card payments through the website. You can also pay via PayPal.

  The accepted types of debit and credit cards are displayed at the checkout screen.

• I have sent back my item but still have not been updated

  Email [email protected] with your issue and we will update you on the situation.

  Providing us with your order number may help speed up our response times.

Services

• What services do you offer?

  Unfortunately we don't offer services in any of the following areas:

  1. Personalisation
  2. Maintainance & repairs
  3. Gift wrapping

  If you do have any burning desires for one of these services before we are able to officially support them, please contact us and we'll do our best to help.

Website

• Browser requirements

  The following browsers are considered acceptable for maximum viewing pleasure:

  1. Chrome 4+
  2. Firefox 3.6+
  3. Internet Explorer 9+
  4. Opera 10.5+
  5. Safari 3.1+

  We also recommend using the latest version of the following mobile & tablet browsers:

  1. Android browser
  2. Chrome for Android
  3. Chrome for iOS
  4. Internet Explorer for Windows Phone
  5. Safari for iOS

  Without having Javascript enabled, you'll probably struggle to use the site.

• Security

  We do our utmost to protect your security online.

  Secure Sockets Layer (SSL) technology is incorporated where required throughout the site, to ensure your information is encrypted when transferred.

If your question has not been answered please click here for contact information